WellSense Health Plan fax number

Fax destination details

Department

Member Appeals and Grievances

Purpose

Submit an internal medical/pharmacy appeal or a grievance by fax. Fax written appeal or grievance letters to 617-897-0805; include your name, address, MassHealth ID or SSN, and reason for appeal/grievance. You may also mail or file via phone as described in WellSense’s appeals/grievances guidance.

Address

WellSense Health Plan, 100 City Square, Suite 200, Charlestown, MA 02129

Voice phone

855-833-8125 (TTY: 711)

Website

Visit organization website

Before you send

• Confirm that this exact department handles your document or request.
• Check the organization website or call its main line for the current fax number.
• Include a cover sheet and any case, member, claim, or form reference required.
• Keep the delivery confirmation with your submission records.

For medical or pharmacy internal appeals: mail or fax your written appeal to WellSense Health Plan, Attn: Member Appeals, 100 City Square, Suite 200, Charlestown, MA 02129. For grievances: mail or fax to WellSense Health Plan Attn: Member Service Department, Concierge Specialist, 100 City Square, Suite 200, Charlestown, MA 02129. Fax number repeatedly cited for these processes is 617-897-0805.