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USAA fax number
(800) 292-8294
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Survivor Relations (Life Insurance/Bank Survivor Relations)
Used for: Initial death notification and survivor benefits processing; submission of required documents (including a Letter of Instruction) and communications about death claims and survivor benefits.
Fax destination details
- Department
- Survivor Relations (Life Insurance/Bank Survivor Relations)
- Purpose
- Initial death notification and survivor benefits processing; submission of required documents (including a Letter of Instruction) and communications about death claims and survivor benefits.
- Form
- Letter of Instruction (LOI) form — Letter of Instruction (LOI)
- Address
- USAA Federal Savings Bank, 10750 McDermott Freeway, San Antonio, TX 78288
- Voice phone
- 1-800-292-8294
- Website
- Visit organization website
Before you send
- Confirm that this exact department handles your document or request.
- Check the organization website or call its main line for the current fax number.
- Include a cover sheet and any case, member, claim, or form reference required.
- Keep the delivery confirmation with your submission records.
USAA provides and requires an LOI form for processing survivor-related claims. Submit the LOI along with required documents (e.g., certified death certificate, government-issued ID; additional documents may be requested depending on product type).
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