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Ombudsman for Banking Services and Investments (OBSI) fax number

(888) 422-2865

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OBSI Consumer Complaints / Ombudsman

Used for: Submit a banking or investment complaint after first contacting the firm involved; if unresolved, file with OBSI via the online portal or by fax/mail. OBSI will investigate and issue a recommendation or final report to both parties.

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Fax destination details

Department: OBSI Consumer Complaints / Ombudsman
Purpose: Submit a banking or investment complaint after first contacting the firm involved; if unresolved, file with OBSI via the online portal or by fax/mail. OBSI will investigate and issue a recommendation or final report to both parties.
Form: OBSI Complaint Form — OBSI Complaint Form (Online Complaint Submission)
Address: OBSI, 20 Queen Street West, Suite 2400, Toronto, ON M5H 3R3, Canada
Voice phone: Toll-free: 1-888-451-4519; GTA: 416-287-2877
Website: Visit organization website

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After contacting your bank or investment firm, file your OBSI complaint using the online portal at consumerportal.obsi.ca and attach any supporting documents. OBSI may request additional information or consent. You have up to 180 days to bring your complaint to OBSI after the firm’s final response.

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