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Ombudsman for Banking Services and Investments (OBSI) fax number

(888) 422-2865

OBSI Consumer Complaints / Ombudsman

Used for: Submit a banking or investment complaint after first contacting the firm involved; if unresolved, file with OBSI via the online portal or by fax/mail. OBSI will investigate and issue a recommendation or final report to both parties.

Fax destination details

Department
OBSI Consumer Complaints / Ombudsman
Purpose
Submit a banking or investment complaint after first contacting the firm involved; if unresolved, file with OBSI via the online portal or by fax/mail. OBSI will investigate and issue a recommendation or final report to both parties.
Form
OBSI Complaint Form — OBSI Complaint Form (Online Complaint Submission)
Address
OBSI, 20 Queen Street West, Suite 2400, Toronto, ON M5H 3R3, Canada

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  • Check the organization website or call its main line for the current fax number.
  • Include a cover sheet and any case, member, claim, or form reference required.
  • Keep the delivery confirmation with your submission records.

After contacting your bank or investment firm, file your OBSI complaint using the online portal at consumerportal.obsi.ca and attach any supporting documents. OBSI may request additional information or consent. You have up to 180 days to bring your complaint to OBSI after the firm’s final response.

Review official form instructions

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