MetLife (Metropolitan Life Insurance Company) and MetLife Investors USA Insurance Company – U.S. Retail Life Operations fax number

Fax destination details

Department

Policyholder Services / Life Insurance Policy Servicing

Purpose

Submitting life-insurance policy service requests (full surrender, partial withdrawals, dividend withdrawals, and loans) to MetLife’s U.S. Retail Life Operations; forms are sent by mail or fax to MetLife’s Warwick, RI offices.

Form

POLSURRENDER (03/22) - Full Policy Surrender Request

Address

Mail: MetLife, P.O. Box 336, Warwick, RI 02887-0336; P.O. Box 358, Warwick, RI 02887-0358; for variable universal life: P.O. Box 390, Warwick, RI 02887-0392; P.O. Box 391, Warwick, RI 02887-0391

Voice phone

1-800-638-5000

Website

Visit organization website

Before you send

• Confirm that this exact department handles your document or request.
• Check the organization website or call its main line for the current fax number.
• Include a cover sheet and any case, member, claim, or form reference required.
• Keep the delivery confirmation with your submission records.

Complete pages 1–4 of the form, include policy owner information and tax IDs, obtain all required signatures, and submit via mail or fax to MetLife using the addresses/fax below; for life policies, mail to Warwick, RI PO Boxes or fax 401-827-2225; email INDLifeRequests@metlife.com; call 1-800-638-5000 for assistance.

Official form instructions are published as a downloadable file on the organization's website.