Directory information, not recipient confirmation. Fax numbers can change and differ by department, location, form, or plan. Confirm this destination directly with MassMutual (Massachusetts Mutual Life Insurance Company) – Illumifin (life insurance service administrator) before sending sensitive documents. FaxFlow is not affiliated with this organization.

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MassMutual (Massachusetts Mutual Life Insurance Company) – Illumifin (life insurance service administrator) fax number

(877) 888-2677

Life Insurance Service Center / MassMutual Service Center

Used for: Life insurance policy service requests (e.g., changes, distributions, loans, beneficiary updates) submitted via the Life Insurance Service Request Form

Fax destination details

Department
Life Insurance Service Center / MassMutual Service Center
Purpose
Life insurance policy service requests (e.g., changes, distributions, loans, beneficiary updates) submitted via the Life Insurance Service Request Form
Form
Life Insurance Service Request Form — Life Insurance Service Request Form WI5045 1122
Address
P.O. Box 19015, Greenville, SC 29602-9015
Voice phone
1-844-975-7522

Before you send

  • Confirm that this exact department handles your document or request.
  • Check the organization website or call its main line for the current fax number.
  • Include a cover sheet and any case, member, claim, or form reference required.
  • Keep the delivery confirmation with your submission records.

Fill in policy/certificate numbers and owner information, provide required beneficiary and assignee details, sign and date. Notary is required for certain distributions (e.g., $50,000+ or when checks are sent to a different recipient). Submit via fax to 1-877-888-2677 or via email to MassMutualService@illumifin.com; delivery information and other fields are in the form.

Official form instructions are published as a downloadable file on the organization's website.

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