John Hancock Life Insurance Company (U.S.A.) fax number

Fax destination details

Department

Fixed Products Administration

Purpose

Change of Address or Name on a John Hancock Fixed Products (group annuities) contract; submit the form by mail or online as directed in the Change of Address form.

Form

Change of Address — Change of Address or Name Form (Fixed Products)

Address

Regular mail: John Hancock Fixed Products Administration, PO Box 55446, Boston, MA 02205-5446; Overnight mail: Fixed Products Administration, John Hancock Insurance, 372 University Avenue, Suite 55446, Westwood, MA 02090

Voice phone

800-624-5155

Website

Visit organization website

Before you send

• Confirm that this exact department handles your document or request.
• Check the organization website or call its main line for the current fax number.
• Include a cover sheet and any case, member, claim, or form reference required.
• Keep the delivery confirmation with your submission records.

Complete Sections 1–3 as prompted, attach any required documentation, and sign/date. Return using regular or overnight mail to John Hancock Fixed Products Administration as shown in the form.

Official form instructions are published as a downloadable file on the organization's website.