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FIS Dispute Resolution Center fax number
(800) 253-1220
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Dispute/Fraud (Chargeback Services)
Used for: Submit cardholder dispute or fraud claims using the Fraud Investigation Form or the Dispute/Fraud Cover Sheet. Fax documents to 1-800-253-1220 or mail to the address below; FIS processes disputes and provides status updates to participating financial institutions and cardholders.
Fax destination details
- Department
- Dispute/Fraud (Chargeback Services)
- Purpose
- Submit cardholder dispute or fraud claims using the Fraud Investigation Form or the Dispute/Fraud Cover Sheet. Fax documents to 1-800-253-1220 or mail to the address below; FIS processes disputes and provides status updates to participating financial institutions and cardholders.
- Form
- Fraud Investigation Form
- Address
- P.O. Box 30495, Tampa, FL 33630-3495
- Voice phone
- 1-833-995-2888
- Website
- Visit organization website
Before you send
- Confirm that this exact department handles your document or request.
- Check the organization website or call its main line for the current fax number.
- Include a cover sheet and any case, member, claim, or form reference required.
- Keep the delivery confirmation with your submission records.
Complete the Fraud Investigation Form with cardholder and transaction details, attach the Dispute/Fraud Cover Sheet, and fax to 1-800-253-1220. If submitting multiple transactions, include additional pages as needed. Mail copies to P.O. Box 30495, Tampa, FL 33630-3495 as applicable.
Official form instructions are published as a downloadable file on the organization's website.
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