Directory information, not recipient confirmation. Fax numbers can change and differ by department, location, form, or plan. Confirm this destination directly with FIS Dispute Resolution Center before sending sensitive documents. FaxFlow is not affiliated with this organization.
FIS Dispute Resolution Center fax number
(800) 253-1220
Dispute/Fraud (Chargeback Services)
Used for: Submit cardholder dispute or fraud claims using the Fraud Investigation Form or the Dispute/Fraud Cover Sheet. Fax documents to 1-800-253-1220 or mail to the address below; FIS processes disputes and provides status updates to participating financial institutions and cardholders.
Fax destination details
- Department
- Dispute/Fraud (Chargeback Services)
- Purpose
- Submit cardholder dispute or fraud claims using the Fraud Investigation Form or the Dispute/Fraud Cover Sheet. Fax documents to 1-800-253-1220 or mail to the address below; FIS processes disputes and provides status updates to participating financial institutions and cardholders.
- Form
- Fraud Investigation Form
- Address
- P.O. Box 30495, Tampa, FL 33630-3495
- Voice phone
- 1-833-995-2888
- Website
- Visit organization website
Before you send
- Confirm that this exact department handles your document or request.
- Check the organization website or call its main line for the current fax number.
- Include a cover sheet and any case, member, claim, or form reference required.
- Keep the delivery confirmation with your submission records.
Complete the Fraud Investigation Form with cardholder and transaction details, attach the Dispute/Fraud Cover Sheet, and fax to 1-800-253-1220. If submitting multiple transactions, include additional pages as needed. Mail copies to P.O. Box 30495, Tampa, FL 33630-3495 as applicable.
Official form instructions are published as a downloadable file on the organization's website.
Sources and verification
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