The Dropbox Fax Alternative for People Who Loved HelloFax
HelloFax didn't disappear — it became Dropbox Fax, and hellofax.com now redirects to fax.dropbox.com (verified July 2026). If the web-first, Dropbox-ecosystem version no longer fits how you work, FaxFlow puts faxing where you already are: on your phone. Flat, published prices. No per-page overage fees. FaxFlow is a paid subscription; a free trial is available.
Then vs. now — verified July 2026
2019: Dropbox completes its acquisition of HelloSign, HelloFax's parent company (Dropbox investor press release, Feb 8, 2019).
The rebrand: HelloFax becomes Dropbox Fax — its site still says "Formerly HelloFax."
Today: hellofax.com redirects to fax.dropbox.com. Subscription prices for its Professional and Small Business plans are not publicly listed.
Meanwhile: faxing moved to the phone. FaxFlow is a dedicated mobile fax app with published prices and no per-page fees.
The backstory
What Happened to HelloFax?
Short version: HelloFax was acquired along with HelloSign and absorbed into Dropbox. Here is the full, sourced timeline — because if you are searching for a "HelloFax alternative" in 2026, you are really evaluating Dropbox Fax.
The HelloFax era
A web fax pioneer
HelloFax made its name as one of the simplest ways to send a fax from a browser — no machine, no phone line. It was built by the same company that created HelloSign, the eSignature tool.
February 8, 2019
Dropbox buys HelloSign
Dropbox completed its acquisition of HelloSign — described in Dropbox's own press release as an eSignature and document workflow platform whose products included HelloSign, HelloWorks and HelloFax. The deal was widely reported at $230 million (e.g., CNBC, January 2019).
Source: investors.dropbox.com press release, accessed July 2026.
The rebrand
HelloFax becomes Dropbox Fax
Dropbox folded the Hello products into its own brand: HelloSign became Dropbox Sign, and HelloFax became Dropbox Fax. Dropbox's fax site still carries the label “Formerly HelloFax” and notes you may see references to the old name.
Source: fax.dropbox.com and sign.dropbox.com, accessed July 2026.
Today
hellofax.com redirects to fax.dropbox.com
Type hellofax.com into a browser and you land on fax.dropbox.com (a permanent 301 redirect as of July 2026). The product lives on as a web-based fax tool inside the Dropbox ecosystem — used from a browser on a computer, tablet, or mobile device, with no dedicated fax app promoted on its site.
Verified by loading hellofax.com, July 2026.
The facts
Dropbox Fax Today: What You Actually Get
Before you decide to stay or switch, here is what Dropbox Fax (formerly HelloFax) offers right now — each point verified on Dropbox's own pages in July 2026. Where Dropbox doesn't publish a number, we say so instead of guessing.
Free pages are one-time, not monthly
New users get 5 free fax pages — a one-time allotment, not a recurring allowance — and can earn up to roughly 20 more pages by sharing or completing quick actions.
Source: fax.dropbox.com, July 2026
Pay-as-you-go is published
A single fax costs $0.99 for up to 10 pages, then $0.20 for every additional page. This is the one price Dropbox Fax states publicly in dollars.
Source: Dropbox Fax pricing page, July 2026
Subscription prices are not publicly listed
The paid tiers are named “Professional” and “Small Business,” but the public pricing page does not attach dollar amounts to them. Pages beyond a plan's allowance are billed at 5 cents each — and that overage applies to pages you receive, not just pages you send.
Source: Dropbox Fax pricing page, July 2026
Number porting has conditions
Porting an existing fax number in requires a Professional or Small Business plan, currently covers the US and Canada, and may carry a one-time fee (amount not specified).
Source: fax.dropbox.com and its pricing page, July 2026
It is a web workflow, not an app workflow
Dropbox Fax runs through the cloud from a browser on a computer, tablet, or mobile device, integrates with Dropbox, Google Drive, Box, and OneDrive, supports email-to-fax, and delivers received faxes as PDF email attachments. No dedicated mobile fax app is promoted on its site.
Source: fax.dropbox.com, July 2026
Cancellation is one-way
Dropbox's help center states accounts cannot be paused or put on hold, refunds are not provided, and when a subscription is canceled or downgraded the fax number is returned to Dropbox's fax provider and can be assigned to another user.
Source: help.dropbox.com, July 2026
Pricing and limits change. Verify current Dropbox Fax details at fax.dropbox.com before making a decision — and treat any third-party site quoting exact Dropbox Fax subscription prices with skepticism, since Dropbox does not list them publicly (as of July 2026).
Who Should Stay on Dropbox Fax
An honest note before any sales pitch: Dropbox Fax is a capable service, and switching has real costs (time, and possibly your fax number). Stay where you are if:
- Your documents already live in Dropbox and you want fax built into that ecosystem, with Dropbox, Google Drive, Box, and OneDrive integrations.
- You send one fax in a blue moon — the $0.99 pay-as-you-go fax (up to 10 pages) is honestly hard to beat for a true one-off.
- You work at a desk all day and a browser-based workflow suits you better than a phone app.
- You already ported a number to a Professional or Small Business plan and the unpublished pricing works for your volume.
And who tends to switch to FaxFlow
In our experience, HelloFax-era users move to FaxFlow when their faxing moved to their pocket:
- You fax from wherever you are — scan a paper document with your phone camera and send it in under a minute.
- You want the full price list before you subscribe — every FaxFlow plan is published, with no per-page overage fees.
- You send internationally — FaxFlow reaches 180+ countries.
- You want transmissions protected with 256-bit SSL/TLS encryption and real-time delivery confirmations.
Migration checklist
Switching? Do These 5 Things Before You Cancel
Dropbox's own help center says canceled fax numbers go back to their provider and refunds are not provided — so the order of operations matters. Work through this checklist top to bottom.
Save the faxes you need first
Dropbox Fax delivers received faxes as PDF email attachments, and documents stay on your account as long as it exists — but if you delete the account, Dropbox's help center says its documents are removed. Download anything you may need for records, disputes, or taxes before touching your plan.
Copy your contacts and cover-page details
Note the fax numbers you send to regularly, plus any cover-page text you reuse. Two minutes now saves you rebuilding it from memory later.
If you RECEIVE faxes: secure a new number before canceling
This is the step people regret skipping. Per Dropbox's help center, a canceled or downgraded subscription returns your fax number to their provider, where it can be reassigned to another user. Set up your replacement number first — with FaxFlow, that is a Send & Receive plan — and tell your regular senders the new number while the old one is still yours.
Set up the new service and send a test fax
Install FaxFlow (or open the web dashboard), start the free trial, and send a test fax to confirm delivery confirmations reach you. Only cut over once the replacement is proven.
Cancel Dropbox Fax at the end of your billing period
Dropbox's help center describes canceling under Settings → Billing → Cancel plan, and states refunds are not provided — so time the cancellation near the end of a billing cycle rather than right after a renewal. There is no pause option (accessed July 2026).
Cancellation steps and number policies are Dropbox's, taken from help.dropbox.com as of July 2026 — re-check their current terms before you act.
Comparison
Phone-First vs Web-First: The Real Difference
The core distinction isn't a feature list — it's where the work happens. Dropbox Fax is built around a browser and cloud storage. FaxFlow is built around the device already in your hand.
Faxing a signed paper form with FaxFlow
- Open the app on your phone.
- Scan the paper with your camera — pages auto-crop.
- Enter the recipient's fax number and tap send.
- Get a real-time delivery confirmation.
No scanner, no computer, no transferring files between devices.
The same job in a web-first workflow
- Get the paper document into a file — photograph or scan it.
- Move that file to your computer or cloud storage.
- Log in to the fax website in a browser and upload it.
- Enter the number and send.
Perfectly fine at a desk — clumsy from a waiting room, a job site, or a car.
| At a glance | FaxFlow | Dropbox Fax (formerly HelloFax) |
|---|---|---|
| Where you fax from | Dedicated iPhone & Android apps (plus web) — scan with your camera and send | Browser-based via the cloud; no dedicated fax app promoted |
| Published subscription prices | All published: send-only from $9.99/wk, $29.99/mo, $149.99/yr | Professional & Small Business prices not publicly listed (July 2026) |
| Per-page overage fees | None — flat subscription, no per-page charges | 5¢/page beyond plan allowance, on pages sent or received |
| One-off single fax | Subscription with free trial (built for regular senders) | $0.99 per fax up to 10 pages — genuinely good for a one-off |
| Receiving faxes | Send & Receive plans include a dedicated fax number, from $14.99/wk | Paid plans; canceled numbers return to the provider per help docs |
| International sending | 180+ countries | Confirm current coverage at fax.dropbox.com |
Dropbox Fax facts sourced from fax.dropbox.com, its pricing page, and help.dropbox.com, accessed July 2026. FaxFlow prices are our published plans — see the pricing page. We omit Dropbox Fax figures we could not confirm on Dropbox's own site, including exact subscription prices.
FAQ
HelloFax, Dropbox Fax & Switching: Your Questions
Every Dropbox Fax figure below was verified on Dropbox's own pages in July 2026 — and where Dropbox doesn't publish a number, we say exactly that.
What happened to HelloFax?
HelloFax became Dropbox Fax. Dropbox completed its acquisition of HelloSign — the company behind HelloFax — on February 8, 2019, and later rebranded its products: HelloSign became Dropbox Sign and HelloFax became Dropbox Fax. Today hellofax.com redirects to fax.dropbox.com, where the product is labeled “Formerly HelloFax.” The service still exists — it now lives inside the Dropbox ecosystem as a web-based fax tool (verified July 2026).
Is HelloFax still free? Does Dropbox Fax have a free plan?
Dropbox Fax offers 5 free fax pages as a one-time allotment — not a monthly allowance — and you can earn up to roughly 20 more pages by sharing or completing quick actions (fax.dropbox.com, July 2026). After that it is $0.99 per fax up to 10 pages plus $0.20 for every page after on pay-as-you-go, or a paid plan. FaxFlow takes a different approach: a flat paid subscription with a free trial and no per-page overage fees.
How much does Dropbox Fax cost per month?
Dropbox does not publicly list exact prices for its Professional and Small Business fax plans — its pricing page names the plans without dollar amounts (as of July 2026). What it does publish: pay-as-you-go at $0.99 per fax up to 10 pages then $0.20 per extra page, and a 5-cents-per-page overage on paid plans that applies to pages you send or receive. FaxFlow publishes every price: send-only from $9.99/week, $29.99/month, or $149.99/year, and Send & Receive from $14.99/week, $34.99/month, or $199.99/year.
What happens to my fax number if I cancel Dropbox Fax?
According to Dropbox's own help center, when a subscription is canceled or downgraded the fax number is returned to their fax provider and can be assigned to another user — and accounts cannot be paused or put on hold (help.dropbox.com, accessed July 2026). If people send faxes to that number, set up your replacement number first and notify your senders before you cancel.
Is FaxFlow a good HelloFax replacement?
If what you liked about HelloFax was its simplicity, FaxFlow brings that same simplicity to your phone: a dedicated fax app for iPhone (4.8-star, ~3,400 ratings) and Android (4.6-star, ~18,600 ratings) plus a web dashboard, flat published prices with no per-page overage fees, sending to 180+ countries, and 256-bit SSL/TLS encryption. FaxFlow is a paid subscription with a free trial and no contracts — cancel anytime. If you mainly want deep Dropbox ecosystem integration on desktop, Dropbox Fax remains the closer fit.
How do I switch from Dropbox Fax to FaxFlow without losing anything?
Before canceling: save the fax PDFs you need (Dropbox Fax delivers received faxes as PDF email attachments, and deleting your account removes its documents), note your contacts, and — if you receive faxes — get your new number first, since Dropbox returns canceled numbers to its provider. Then start a FaxFlow plan (free trial available), send a test fax, notify regular senders of your new number if you receive, and finally cancel Dropbox Fax under Settings → Billing → Cancel plan per Dropbox's help center. Dropbox states it does not provide refunds, so time the cancellation near the end of your billing period.
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HelloFax Grew Up and Moved Into Dropbox. Your Fax Can Move to Your Phone.
A dedicated mobile fax app with flat, published prices, no per-page overage fees, and sending to 180+ countries. Start the free trial and send your first fax in under a minute.