Directory information, not recipient confirmation. Fax numbers can change and differ by department, location, form, or plan. Confirm this destination directly with Truist Bank (SunTrust Mortgage) before sending sensitive documents. FaxFlow is not affiliated with this organization.

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Truist Bank (SunTrust Mortgage) fax number

(855) 223-4680

Mortgage Servicing / Home Preservation

Used for: Mortgage assistance submission and related communications (acknowledgments, requests for additional documents, and potential relief offers).

Fax destination details

Department
Mortgage Servicing / Home Preservation
Purpose
Mortgage assistance submission and related communications (acknowledgments, requests for additional documents, and potential relief offers).
Form
Mortgage Assistance Application — Mortgage Assistance Application
Address
Mail Code: RVW-5113, P.O. Box 26150, Richmond, VA 23224
Voice phone
855-223-4680

Before you send

  • Confirm that this exact department handles your document or request.
  • Check the organization website or call its main line for the current fax number.
  • Include a cover sheet and any case, member, claim, or form reference required.
  • Keep the delivery confirmation with your submission records.

Complete the Mortgage Assistance Application and submit with required documentation to Truist Bank via mail (Mail Code RVW-5113, P.O. Box 26150, Richmond, VA 23224), or fax to 877-589-0758, or submit online at homepreservationdocuments@suntrust.com. If you need help, call 855-223-4680.

Official form instructions are published as a downloadable file on the organization's website.

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